Posts Tagged ‘Customer Service’

Immediate Server Maintenance – All Servers

Status: Maintenance Completed

Greetings!

At approximately 12:01 PM
EDT all servers will be brought offline for maintenance. These
improvements will apply additional fixes to resolve server stability issues we have experienced since the v1.3.1 update.

We apologize for the short notice
of this downtime and will work to have all servers back online as
quickly as possible. We expect servers to be back online by 4:00 PM EDT.  Thank you for your patience and please keep checking the Herald for the latest updates.

Update 1:05 PM EDT – All servers are now back online.  Thank you for your patience.

Free Server Transfers – Praag

Greetings!

Another round of our Free Character Transfers starts today! Players of the following servers will be able to login to the Mythic Account Center and begin transfer of their characters starting now. Please be sure to read all instructions carefully! There are cases where you may lose items if you do not properly prepare your character for transfer. This also applies to the Guild Transfer functionality.

Source Servers    To    Destination Servers
                                               
                                      Dark Crag (Open RvR)
Praag (Open RvR)          Badlands (Core)

Server Population Bonuses –

Dark Crag has issued a rally to all willing Destruction players of Praag to answer the call to arms in assaulting the Order strong holds. All Destruction characters on Dark Crag will receive a 20% bonus to experience and renown from slaying your monsters and enemies!

The bonuses on Badlands have been set to Order only, characters of this realm will receive a 20% bonus to experience and renown from slaying your monsters and enemies.

Enjoy your new homes…WAAAGH!!!

Continue Reading for the Free Character Transfer FAQ

EDIT: Updated incorrect date references.

Free Character Transfers Update

Greetings!

Players remaining on the following Source servers will now have the option to transfer to any of the following Destination servers by logging into the Mythic Account Center:

Source Server                                            Destination Servers

Ironfist                                                         Volkmar
Magnus                                                        Gorfang
Monolith                                                       Badlands
Skull Throne
Vortex

Please remember, this is a one time only character transfer. Once your characters have been moved to their new home you may not chose to move it to a new destination server.

Enjoy your new homes…WAAAGH!!!

Free Character Transfer FAQ

Q: Why did my Character Transfer not go through when the website said my Character Transfer Request was complete?

A: Please check the Transfer Status and click on “More Info” for an explanation. This may be due to the following reasons:

  • The character was logged on at the same time the service attempted a transfer.
  • You
    already have a character of an opposing realm on the destination
    server.
  • You have a duplicate name as another character on the destination server.

Q: I did not get prompted to fill in a new name for my character, but the website says it failed due to the name already in use.

A:
Players must log in their character on the Destination server in order
for the name to be updated, so it may be another player has moved a
character with the same name over, but has not yet logged into that
character on the new server.

Q: Some of my characters aren’t showing up as an option to Transfer but I know they are on the server.

A:
This may be because the character has not been logged on for a very
long time. Please physically log the character into the game, and then
try your transfer again.

Q: How will I know when my character transfer is complete?

A:
You can either view your Transfer Status on the Account Management
website https://accounts.eamythic.com/ or you may wait for an email
confirmation. An email will be sent to the address provided  in your
account center to provide the status of your transfer automatically.

Immediate Maintenance – Multiple Servers

Status: Maintenance complete!

Greetings!

At 3:45PM EDT Volkmar and Badlands will be brought offline for immediate maintenance to resolve current stability and performance issues players are experiencing. We apologize for the short delay and additional downtime today and thank you for your cooperation.

We’ll work to bring the servers up as quickly as possible and will update this notice with our estimated downtime shortly. Thank you!

Update 4:50 PM EDT: Volkmar and Badlands are now online.

Update – 3:50PM EDT: Volkmar and Badlands are now offline, we anticipate both servers to be back up by 6:30PM EDT.

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