Posts Tagged ‘Customer Service’

Server Maintenance – All Servers

Status: Maintenance complete.

Greetings!

We will be bringing all North American and Oceanic servers offline tomorrow morning at 9:00 AM EDT for extended maintenance. This downtime is to address several issues, one of which is players being inadvertently teleported to racial starting areas in certain circumstances when exiting a Scenario. Also, during this downtime the Patcher AND Login servers will be unavailable intermittently due to hardware updates.

At this time we anticipate that all servers will be back online no later than 3:30 PM EDT. As always, please check the Herald for up to the minute updates regarding this downtime.

Thank you for your continued support.

Update: 11:25 AM EDT - All North American and Oceanic servers are now online. Welcome back!

Update: 9:05 AM EDT - All North American and Oceanic servers are currently offline for maintenance.

Update: 8:40 PM EDT (8/25)
- Please note the adjusted up time of 3:30 PM EDT.

Immediate Server Maintenance – Dark Crag

Status: Maintenance complete

Greetings!

We will be bringing the Dark Crag server offline for immediate maintenance at 2:30 PM EDT. Part of this maintenance will address an issue where players inadvertently are sent back to their starting area when entering a scenario while dead or crashing to desktop while inside of a Scenario.

At this time we anticipate that Dark Crag will be brought back online no later than 5:00 PM EDT. As always, please check the Herald for up to the minute information regarding this downtime.

Thank you for your continued support.

Update 3:30 PM EDT - Dark Crag is now online.

Update: 2:34 PM EDT – Dark Crag is offline for maintenance.

Immediate Server Maintenance – All Servers

Status: Maintenance completed, all servers are online.

Greetings!

As previously announced we have been working very diligently to resolve server stability issues players have been experiencing. At 3:00PM EDT today all servers will be brought offline for immediate maintenance to address these issues before we head into the weekend.

We thank all of you for your patience and cooperation, we anticipate the servers to be back online before 6:00PM EDT.

Stay tuned to the Herald for updates and information!

Update – 4:15PM EDT: All servers are now online, welcome back!

Update – 3:00PM EDT: All servers are now offline as we begin maintenance.

Server Stability Issues – 8/21/2009

We would like to apologize for ongoing server stability
issues that have affected some of our servers since the v1.3.1 update,
particularly in the last 24 hours.  While we have fixed several other
issues regarding server and client stability, we are aware that there
is still a issue affecting many of our players. We would like to
reassure our customers that Mythic has tasked all available resources
to finding and fixing this problem as quickly as possible.  There will
be a status report on our efforts as an update to this post no later
than 6:00 PM EDT today regarding these fixes.  We thank our community
for their feedback and input on our forums as this helps us identify
and correct the problem.  We also wish to thank everyone for their
patience and continued support.

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